Kyndryl Off Campus 2023 Recruitment Drive – Kyndryl is currently seeking a Customer Service Representative-Service Desk Delivery to join their team in the Hyderabad location. For those interested in the Kyndryl Recruitment 2023, candidates are required to possess a Bachelor’s degree along with strong communication skills and a foundational understanding of technical concepts. If you wish to gather more details about the Kyndryl Off Campus 2023 Drive, we encourage you to thoroughly peruse this article. The link to the job application website for Kyndryl Job Openings 2023 and Kyndryl Careers 2023 can be found towards the conclusion of this article. If you meet the criteria and have the enthusiasm, don’t hesitate to apply for the Kyndryl Jobs 2023.
Table of Contents
Kyndryl Off Campus 2023 Recruitment – Overview
|Job Role||Customer Service Representative – Service Desk Delivery Level 1 & 1.5|
|Job Type||Full time|
|Location||Hyderabad, Telangana, India|
Kyndryl Careers 2023 – Role and Responsibilities
- Advises and guides the client regarding the use of a broad range of products, offerings, and services.
- Following a standard call flow and problem-handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve, and close the problem, or route the incident record to the appropriate level of support.
- Using technical resources and tools, they support the client by answering questions and responding to client requirements.
- They utilize their product, technology, industry, and/or service skills to identify problems that may be related to product installation, update, configuration, operations, or performance.
- They guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.
- Should be comfortable working night shifts.
Kyndryl Jobs 2023 – Qualifications
- Bachelor’s degree with good communication skills to understand and reciprocate the issues reported by the end users.
- Basic technical knowledge on how to troubleshoot the issues related to applications, browsers,s, and hardware is an added advantage.
Kyndryl Recruitment 2023
- Customer Service representative 1 who support client with level 1 queries.
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible Freshers are also considered.
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience to utilize available time efficiently to achieve effective and efficient results Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
- Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Ability to identify basic hardware parts and aware of basic hardware concepts Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
Kyndryl Off Campus 2023 Recruitment Drive – Skills
- Questioning skills/ probing skills, as relevant to the issue and level of the caller.
- Excellent Communications skills.
- Apply Knowledge of ITIL.
- Apply Knowledge of Ticketing Tools.
- Perform Remote Takeover.
How to Apply for Kyndryl Off Campus 2023 Recruitment?
To apply for the Kyndryl Job Openings 2023, kindly click on the direct link provided in the below table.
|Kyndryl Off Campus Drive 2023 – Important Links|
|To Apply for Kyndryl Off Campus 2023 Recruitment Drive||Apply for Job|