E2open Off Campus Recruitment 2023 Drive for Freshers l Hyderabad

E2open Off Campus 2023 – E2open Off Campus 2023 is a golden opportunity for fresh graduates aiming to kickstart their careers in the IT sector. E2open has announced its E2open Recruitment 2023 for the position of Support Engineer. This is great news for those seeking E2open Jobs 2023. For those interested in E2open Careers 2023, the company prefers candidates with a Bachelor’s degree in computer science or a related field. The E2open Job Openings 2023 event will take place in Hyderabad, Telangana, marking it as a significant event in the E2open Off Campus Drive 2023. Freshers with a passion for technology and a desire to grow are encouraged to apply.

E2open Off Campus 2023 – Overview

E2open Recruitment 2023 – Job Description

The Support Analyst is a member of the e2open Customer Support Team, responsible for working with e2open customers and resellers to manage and resolve incidents and issues relating to our products and integration tools.  Primary activities include issue diagnosis, troubleshooting, and incident management.  The Support Analyst will use strong problem-solving skills, combined with excellent communication and customer focus, to maintain high levels of customer satisfaction.  e2open support center operates 24/7.

E2open Jobs 2023 – Responsibilities

• Respond to contact from customers, resellers, and professional service engineers, via phone, email, and electronic incident submission.
• Effectively interact with customers of all ability levels to understand the customer’s request and rapidly assess severity level.
• Define, research, and resolve customer issues in a timely accurate manner, routing non-technical issues to appropriate Kewill personnel using approved business processes.
• Provide timely updates to the customer, coworkers, and management on the status of outstanding issues.
• Maintain the status of issues in the call-tracking system and perform appropriate follow-up on escalated issues.
• Documents complex issue resolutions for both the customer and internal reference, following the appropriate support process.
• Serves as a subject matter expert (SME) and reviewer in the development of documentation and training materials.
• Assists team members with complex issues to gain experience and exposure to more advanced problems.
• Conveys customer feedback to appropriate business areas such as Marketing, Product Management, and Development.
• Assist in the training and development of Customer Support Engineer.
• Contribute, review, and maintain knowledge base content on an ongoing basis.

E2open Careers 2023 – Educational qualifications

Bachelor’s degree in computer science or related field preferred

E2open Job Openings 2023 – Skills

• Ability to perform all functions associated with the Support Engineer position
• Demonstrated successful customer service experience with the ability to manage complex customer issues with calm, comfort, and ease
• Strong troubleshooting and support skills, including the ability to creatively utilize all available resources to satisfy customer
• Ability to take ownership of complex issues/assignments and follow through to completion
• Demonstrates aptitude to prioritize and handle multiple issues simultaneously
• Effective oral and written communication skills
• Strong attention to detail and accuracy
• Ability to work independently in a fast-paced technical environment
• Ability to function and contribute to a team environment
• Effective time management and project management skills
• Must be willing to work flexible hours
• Familiarity with shipping automation software, the transportation industry, or the SCM domain is a plus

Product Knowledge:

• Knowledge of Freight Forwarding, Logistics, Order management, and other Domain
• Able to handle L1 and L2 level support
• Knowledge of overall SCM.

Technologies for the Enterprise Products:

• Microsoft Operating Systems
• Microsoft Office Suite
• Internet and networking technologies
• Web Servers (Apache or IIS)
• Databases and database management systems (SQL, MySQL, Oracle)

Technologies for the Desktop Products:

• Microsoft Operating Systems
• Microsoft Office Suite
• Internet and networking technologies
• Basic Familiarity with a programming language (VB or C or C++) and HTML or PHP-based web programming
• Databases and database management systems are nice to have but not required

Technologies for the Trade & Logistics Products:

• Microsoft Operating Systems
• Microsoft Office Suite
• Internet and networking technologies
• Basic Knowledge of the following platforms: Alpha RMS, Alpha Oracle, Integrity Oracle, or Unix Oracle

How to Apply for E2open Off Campus 2023 Drive?

To apply for E2open Off Campus 2023 Drive click on the link given below.

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